Project Description
Reading Time: < 1 minute| Project ID: | 2067 |
| Project: |
Callcenter/Fulfillment - SW Quality Management & Assurance |
| Time | 03/2002 - 06/2002 |
| Abstract: | Reading Time: < 1 minute Supporting the IT development projects in the business area of call center/fulfillment with operational QM/QA activities. Evaluating potential improvements on CEO-level. Sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway". |
| Duration: | 03/2002 - 06/2002 |
| Role: | Auditor, Assessor |
| Description: |
This project is a sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway". On behalf of the CEO Person Transport of an internationally operating, German-based railway company, I supported the IT development project in the business area of call center/fulfillment. I supported the project by operational QM/QA activities (code & design reviews). On the CEO-level, I identified and reported possible improvements. |
| QM Model applied: | Tailoring of CMM, RUP, Use cases modeling |
| Size: | 100 ppl. |
| Industry: | Logistics, Railway |