• Call Centre

Project Description

Project ID: 2067
Project:

Callcenter/Fulfillment - IT Operational Quality Management & Assurance

Time 03/2002
Abstract: Supporting the IT development projects in the business area of call center/fulfillment with operational QM/QA activities and evaluation in respect to possible improvements.
Duration: 03/2002 - 06/2002
Role: Auditor, Assessor
Description: For an international logistics and railway company I supported the IT development projects in the business area of call center/fulfillment. I supported the projects with operational QM/QA activities and evaluated them in respect to possible improvements.
QM Model applied: Tailoring of CMM, RUP, Use cases modeling
Size: 100 ppl.
Industry: Logistics, Railway

: Alan Clark, via flickr.com, .

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