Project Description

Reading Time: 1 minute
Project ID: 1601
Project:

Logistics Service Provider — Leverage IT-Requirements Engineering (CMMI Level 2)

Time 02/2006
Duration: 02/2006 - 12/2007
Abstract: Reading Time: 1 minute The Germany located IT department of an international Postal and Logistics Service Provider was challenged to pass a CMMI Dev. 1.2 Level 2 appraisal. At the same time the overall IT maintenance and operation processes run according to ITIL 2.0 with quarterly planned release and update cycles.
Role: CMMI Dev. 1.2 consultancy; contact person on department and executive level for CMMI improvement activities, and team lead of the external consultants.
Description: The Germany located IT department of an international Postal and Logistics Service Provider was challenged to pass a CMMI Dev. 1.2 Level 2 appraisal.
At the same time the overall IT maintenance and operation processes run according to ITIL 2.0 with quarterly planned release and update cycles.For the department responsible to manage and distribute all IT system changes to all agency bureaus and offices national-wide, my appointment was together with some colleges to leverage the requirements engineering processes to REQM/RD.

There was a kind of cultural clash. On department level the requirements managing team worked in the past like order managers. They accepted or rejected change orders from the several business divisions, prioritised them and assigned the to existing IT systems. Then the change order were passed to the IT developer teams.
In CMMI requirements engineering & managing processes accompanies the complete development/change project. They start with requirement gathering and elicitation at the beginning and passes then to design, implementation, and validation/verification criteria.

After a CMMI REQM/RD training and several discussions the requirements managing team member were motivated to work in the new way.

QM Model applied: CMMI dev. 1.2 Level 2, REQM, RD
ITIL
Size:
  • 20 ppl in the requirements managing team;
  • 50 ppl in the IT devteams and interfacing to ITIL release management;
  • additional external consultants,
  • and internal contacts to the corporate improvement program and upper management.
Industry: Logistics Service Provider

: Deutsche Post DHL, via flickr.com, .