Project Description

Reading Time: < 1 minute
Project ID: 2200

Establishing Staff Unit "Quality Assurance" on Corporate Level

Time 02/1999
Abstract: Reading Time: < 1 minute Defining the operational structure and establishing a staff unit "Quality Assurance" on corporate level to start quality management and monitoring activities in all IT projects.
Duration: 02/1999 - 05/2001
Role: Consultant, Coach
Description: In consequence of Y2K issue a credit card issuer established a staff unit "Quality Assurance" on corporate level.
The objectives were to ensure Y2K readiness and assess Y2K effectivness in the first run and to support IT changes and development in the future in all quality managemenet issues.

In detail we

  • defined a quality management process framework as a best of breed of V-model, Bootstrap (ISO 15504), and CMM;
  • we established the operational structuring and quality management/assurance processes for QM activities in IT projects;
  • trained and coached internal employees to act as quality managers in IT projects operationally;
  • we supervised QM activities in the IT projects;
  • we designed tools: templates, quality criteria, and checklists to be used in the projects.
QM Model applied: Best breed of: V-Model, Bootstrap (ISO 15504), CMM
Size: 250 ppl.
Industry: Finance

: Sean MacEntee, via, .