Establishing Staff Unit "Quality Assurance" on Corporate Level
Reading Time: < 1minute Defining the operational structure and establishing a staff unit "Quality Assurance" on corporate level to start quality management and monitoring activities in all IT projects.
02/1999 - 05/2001
In consequence of Y2K issue a credit card issuer established a staff unit "Quality Assurance" on corporate level.
The objectives were to ensure Y2K readiness and assess Y2K effectivness in the first run and to support IT changes and development in the future in all quality managemenet issues.
In detail we
defined a quality management process framework as a best of breed of V-model, Bootstrap (ISO 15504), and CMM;
we established the operational structuring and quality management/assurance processes for QM activities in IT projects;
trained and coached internal employees to act as quality managers in IT projects operationally;
we supervised QM activities in the IT projects;
we designed tools: templates, quality criteria, and checklists to be used in the projects.
QM Model applied:
Best breed of: V-Model, Bootstrap (ISO 15504), CMM