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Callcenter/Fulfillment - SW Quality Management & Assurance




Project ID:2067
Project:

Callcenter/Fulfillment - SW Quality Management & Assurance

Time03/2002 - 06/2002
Abstract:Reading Time: < 1 minute Supporting the IT development projects in the business area of call center/fulfillment with operational QM/QA activities. Evaluating potential improvements on CEO-level. Sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway".
Duration:03/2002 - 06/2002
Role:Auditor, Assessor
Description:

This project is a sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway".

On behalf of the CEO Person Transport of an internationally operating, German-based railway company, I supported the IT development project in the business area of call center/fulfillment.

I supported the project by operational QM/QA activities (code & design reviews). On the CEO-level, I identified and reported possible improvements.

QM Model applied:Tailoring of CMM, RUP, Use cases modeling
Size:100 ppl.
Industry:Logistics, Railway

Excerpt: Supporting the IT development projects in the business area of call center/fulfillment with operational QM/QA activities. Evaluating potential improvements on CEO-level. Sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway".
Post date: 2002-03-01 20:01:43
Post date GMT: 2002-03-01 20:01:43
Post modified date: 2021-01-10 17:29:24
Post modified date GMT: 2021-01-10 16:29:24
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