Reading Time: < 1 minuteSupporting the IT development projects in the business area of call center/fulfillment with operational QM/QA activities. Evaluating potential improvements on CEO-level. Sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway".

Reading Time: < 1 minuteFor an international touristic company, I developed a concept and evaluation scheme for a QM Handbook Intranet-Portal Solution.

Reading Time: < 1 minuteFor an international touristic company, I supported the IT department in developing the concept and evaluation scheme for a QM Handbook Intranet-Portal Solution as Knowledge Management System.

Reading Time: < 1 minuteEstablishing a staff unit "Quality Assurance" on the CEO level to start quality management and to monitor activities in all IT projects (in-house as well as contracted ones). — Master-Project "CIO Corporate Staff Unit SW Quality Assurance Railway"

Reading Time: < 1 minuteFor an internationally operating, German-based reinsurance company, I assessed six internal IT systems/projects for process strengths, weaknesses, and opportunities.

Reading Time: < 1 minuteSupporting the IT system "PIN Authorisation System" with operational QM/QA activities. This project is a sub-project of "CIO Corporate Staff Unit SW Quality Assurance Credit Card Issuing".

Reading Time: < 1 minuteSupporting the IT system "SAP Data Warehouse" with operational QM/QA activities. This project is a sub-project of "CIO Corporate Staff Unit SW Quality Assurance Credit Card Issuing".

Reading Time: < 1 minuteSupporting the IT system "Acquirer Payment Gateway" with operational QM/QA activities. This project is a sub-project of "CIO Corporate Staff Unit SW Quality Assurance Credit Card Issuing".

Reading Time: < 1 minuteMaster-Project "CIO Corporate Staff Unit SW Quality Assurance Credit Card Issuing" — Defining the operational structure and establishing a staff unit "Quality Assurance" on a CIO level to start SW quality management and monitoring activities in all IT projects.