Project DescriptionReading Time: < 1 minute
Callcenter/Fulfillment - SW Quality Management & Assurance
|Time||03/2002 - 06/2002|
|Abstract:||Reading Time: < 1 minute Supporting the IT development projects in the business area of call center/fulfillment with operational QM/QA activities. Evaluating potential improvements on CEO-level. Sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway".|
|Duration:||03/2002 - 06/2002|
This project is a sub-project of the master project "CIO Corporate Staff Unit SW Quality Assurance Railway".
On behalf of the CEO Person Transport of an internationally operating, German-based railway company, I supported the IT development project in the business area of call center/fulfillment.
I supported the project by operational QM/QA activities (code & design reviews). On the CEO-level, I identified and reported possible improvements.
|QM Model applied:||Tailoring of CMM, RUP, Use cases modeling|