Project Description
Reading Time: < 1 minute| Project ID: | 2067 |
| Project: |
Callcenter/Fulfillment - IT Operational Quality Management & Assurance |
| Time | 03/2002 |
| Abstract: | Reading Time: < 1 minute Supporting the IT development projects in the business area of call center/fulfillment with operational QM/QA activities and evaluation in respect to possible improvements. |
| Duration: | 03/2002 - 06/2002 |
| Role: | Auditor, Assessor |
| Description: | For an international logistics and railway company I supported the IT development projects in the business area of call center/fulfillment. I supported the projects with operational QM/QA activities and evaluated them in respect to possible improvements. |
| QM Model applied: | Tailoring of CMM, RUP, Use cases modeling |
| Size: | 100 ppl. |
| Industry: | Logistics, Railway |