Project Description

Reading Time: < 1 minute
Project ID: 2053
Project:

Establishing Staff Unit "Quality Assurance" on CIO-Level

Time 02/2002
Abstract: Reading Time: < 1 minute Defining the operational structure and establishing a staff unit "Quality Assurance" on CIO level to start quality management and monitoring activities in all IT projects (in-house and outsourced ones).
Duration: 02/2002 - 06/2003
Role: Consultant, Coach
Description: The CIO Passenger Traffic of an international logistics and railway company wanted to support and improve the effectives of the IT projects and services running as well in-house and the outsourced one.
Together with a colleague I established a staff unit "Quality Assurance" on CIO level to start quality management and monitoring activities in all IT projects (in-house and outsourced ones).

In detail we

  • defined a quality management process framework as a best of breed of V-model, Bootstrap (ISO 15504), and CMM;
  • we established the operational structuring and quality management/assurance processes for QM activities in IT projects;
  • trained and coached internal employees to act as quality managers in IT projects operationally;
  • we supervised QM activities in the IT projects;
  • we designed tools: templates, quality criteria, and checklists to be used in the projects.
QM Model applied: Best breed of: V-Model, Bootstrap (ISO 15504), CMM
Size: 500 ppl.
Industry: Logistics, Railway

: Gerard-Nicolas Mannes, via flickr.com, .