Maturity and Capability — What is it?
Reading Time: 4 minutesProcess maturity means that whatever an organisation is doing, it is done in a well-documented way, and everyone knows what is expected of them and performs accordingly. A process is capable if it satisfies its specified product quality, service quality, and process performance objectives. A capable process consistently produces output that is within specifications. Execution of capable process always gives predictable results. Process maturity levels classify organisations according to their ability to control their various processes. Process capability levels classify the performances of (some) processes of a certain process area done by an organisation, organisational department, or project. Process maturity models define reference and assessment schemes for maturity resp. capability levels in detail.