Reading Time: < 1 minute A Process Reference Model describes for a certain application domain a set of processes. Each process is described by its purpose and the associated process outcomes (i.e. work products). Process Reference Models are always related to a Process Assessment Model.

Reading Time: 2 minutes Institutionalisation is an important concept in process improvement. When mentioned in the generic goal and generic practice descriptions, institutionalization implies that the process is ingrained in the way the work is performed and there is a company-wide commitment and consistency to performing the process.

Reading Time: < 1 minute A Process Assessment Model (PAM) relates to one or more Process Reference Models. A PAM holds all details (so called indicators) to determine process maturity. It is aligned in two dimensions: Process and Maturity level.